Welcome to Loreal Store (wigstoreus.com). These Terms and Conditions govern your access to and use of our website, as well as all purchases made through it. By accessing our site or placing an order, you acknowledge that you have read, understood, and agree to be bound by these terms. Our store is designed for beauty enthusiasts, professional stylists, and individuals seeking premium, transformative hair solutions, from Remy Hair Wigs and Human Hair Blend Braids to specialized Faux Loc and Marley Braids.
1. Acceptance of Terms
By accessing or using the Loreal Store website, you confirm that you are at least 18 years of age or have the consent of a legal guardian, and that you agree to comply with these Terms and Conditions. We reserve the right to update or modify these terms at any time without prior notice. It is your responsibility to review them periodically. Continued use of the site after changes constitutes acceptance of the new terms.
2. User Obligations and Responsibilities
As a valued user of Loreal Store, you agree to:
- Provide accurate, current, and complete information during account registration and checkout.
- Use the website and its services only for lawful purposes and not engage in any fraudulent activity.
- Not reproduce, duplicate, copy, or resell any part of our site or products for commercial purposes without our express written permission.
- Be responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
- Comply with all applicable local, state, national, and international laws and regulations regarding your use of our site and purchase of our products.
3. Products and Services Description
Loreal Store specializes in high-quality, versatile hair beauty products. Our offerings include:
- Human Hair Products: Such as Remy Hair Wigs, Human Hair Weaves, and Human Hair Braids, known for their authenticity and premium craftsmanship.
- Human Hair Blend Products: Including wigs, weaves, and braids that offer a balance of quality and value.
- Protective & Styling Braids: Such as Pre Stretched Braids, Jumbo Braids, Faux Loc Braids, and Marley Braids.
- Hair Coloring & Chemical Products: Including Hair Colorant, Developer, Permanent Hair Coloring Tools, and Other Hair Colorants.
We make every effort to display product colors, textures, and lengths as accurately as possible. However, slight variations may occur due to monitor settings, lighting, or the natural characteristics of human hair. Product descriptions are provided for informational purposes, but we do not guarantee that they are entirely error-free.
Important Note on Chemical Products: For health, safety, and hygiene reasons, all hair coloring and chemical treatment products (e.g., Developer, Hair Colorant, Permanent Hair Coloring Tool) are considered FINAL SALE and are not eligible for return or exchange. Please select these items carefully.
4. Orders and Payment Terms
4.1 Placing an Order
Placing an item in your cart does not reserve it. An order is only confirmed once you complete checkout and we send you an order confirmation email. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in product or pricing information, or suspected fraud.
4.2 Pricing and Payment
All prices are listed in US Dollars (USD). We accept the following payment methods: Visa, MasterCard, JCB, and PayPal. Your payment card will be charged at the time of order placement. We use industry-standard encryption to protect your payment information.
Prices are subject to change without notice. Any applicable taxes and shipping fees (detailed in Section 5) will be added to your total at checkout.
5. Shipping and Delivery
We are committed to delivering confidence and style worldwide, excluding select remote regions and parts of Asia.
- Order Processing: Orders are carefully prepared within 1-2 business days after payment confirmation.
- Shipping Methods:
- Standard Shipping: Fee of $12.95 via DHL or FedEx. Delivery in 10-15 business days after dispatch.
- Free Shipping: Automatically applied to orders over $50 via EMS. Delivery in 15-25 business days after dispatch.
- You will receive a tracking notification via email once your order ships. Delivery times are estimates and not guaranteed, as they may be affected by factors beyond our control (e.g., customs delays).
- You are responsible for providing a correct and complete shipping address. Loreal Store is not liable for orders lost or delayed due to incorrect addresses provided by the customer.
6. Returns, Exchanges, and Refunds
Your satisfaction is our priority. Please review our detailed Shipping & Returns Policy for full procedures. Key terms include:
- Eligibility: Most items can be returned or exchanged within 15 days of the delivery date. Items must be unused, uninstalled, in original packaging with all tags, and accompanied by the original receipt.
- Non-Returnable Items: All hair coloring and chemical products (Developer, Hair Colorant, etc.) are FINAL SALE.
- Process: Contact Customer Care at [email protected] within 15 days to initiate a request. An RMA number is required for all returns.
- Refunds: Issued to the original payment method within 5-7 business days after return inspection approval. Original shipping fees are non-refundable unless the return is due to our error.
- Damaged/Defective Items: Contact us within 48 hours of delivery with photos. We will provide a prepaid label and expedite a replacement.
7. Intellectual Property
All content on the Loreal Store website, including but not limited to text, graphics, logos, images, videos, product designs, and software, is the property of Loreal Store or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws. You may not use, reproduce, modify, distribute, or display any portion of the site without our prior written consent. The name “Loreal Store” and all related product names are trademarks of our business.
8. Limitation of Liability
To the fullest extent permitted by law, Loreal Store (including its owners, employees, and affiliates) shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your access to or use of, or inability to access or use, the website or any products purchased through it. This includes, but is not limited to, damages for lost profits, data, or goodwill.
Our total liability for any claim arising from your use of the site or any product shall not exceed the amount you paid for the product(s) in question. This limitation applies regardless of the legal theory (contract, tort, or otherwise) and even if we have been advised of the possibility of such damages.
We do not guarantee that the website will be uninterrupted, secure, or error-free. Products are sold “as is” and we disclaim all warranties, express or implied, regarding merchantability or fitness for a particular purpose, except as required by law.
9. Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States and the State of Delaware, without regard to its conflict of law provisions. Any dispute arising from or relating to these terms, your use of the site, or your purchases shall be subject to the exclusive jurisdiction of the state and federal courts located in Delaware.
10. Contact Information
We are here to help ensure your experience reflects the quality of our products. For any questions regarding these Terms and Conditions, your order, or our products, please contact us:
Loreal Store
Email: [email protected]
Address: 15 Columbia Road, Holly Oak, US 19809
We typically respond within 24-48 hours on business days.