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Welcome to Loreal Store, your premier destination for transformative beauty and premium hair solutions. Just as we meticulously craft our Remy Hair Wigs, Human Hair Blend Braids, and Pre Stretched Braids, we are committed to delivering an exceptional, seamless experience from your first click to the final styling. This policy outlines our shipping standards and our commitment to your satisfaction through our returns process.
✨ Our Commitment to You
We cater to beauty enthusiasts, professional stylists, and individuals seeking high-quality, versatile hair transformations. Our product range—from Human Hair Weaves and Faux Loc Braids to specialized Jumbo and Marley Braids—is designed for those who value authenticity, style, and premium craftsmanship. Our policies reflect this dedication to quality and customer care.
đźšš Global Shipping Information
We deliver confidence and style worldwide (excluding select remote regions and parts of Asia).
Order Processing
All orders are carefully handled and prepared for shipment within 1-2 business days after payment confirmation.
Shipping Methods & Timelines
We offer two reliable shipping options to suit your needs:
- Standard Shipping (Fee: $12.95)
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after dispatch.
- Ideal for faster, trackable delivery.
- Free Shipping
- Carrier: EMS
- Delivery Time: 15-25 business days after dispatch.
- Eligibility: Automatically applied to all orders over $50.
You will receive a tracking notification via email once your order is on its way.
🔄 Returns & Exchanges Policy
Your satisfaction is the cornerstone of our service. If your purchase doesn’t meet your expectations, our streamlined returns process is designed for your convenience.
Our Return & Exchange Promise
We accept returns and exchanges for most items within 15 days of the delivery date.
⚠️ Important: Non-Returnable Items
To uphold the highest health, safety, and hygiene standards for all our clients—and in line with industry practices for cosmetic chemicals—the following product categories are FINAL SALE and cannot be returned or exchanged:
Hair Colorant Developer Other Hair Colorant Permanent Hair Coloring Tool
This includes all hair coloring and chemical treatment products due to their sensitive nature.
Condition Requirements
To be eligible for a return or exchange, items must be:
- In original, unused, and uninstalled condition.
- In the original packaging with all tags attached.
- Accompanied by the original receipt or order confirmation.
- Returned within the 15-day window.
📦 The Return & Exchange Process: Step by Step
Step 1: Initiate Your Request
Within 15 days of receiving your order, contact our Customer Care team at [email protected] with your return or exchange request. Please use the email template provided below to ensure we have all necessary details.
Step 2: Receive Authorization & Instructions
Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Do not ship items back without this authorization, as we cannot process unauthorized returns.
Step 3: Package and Ship
Securely package the item(s) in their original packaging. Clearly write the RMA number on the outside of the package. Ship to our fulfillment center:
Loreal Store Returns
15 Columbia Road
Holly Oak, US 19809
Note: Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.
Step 4: Inspection & Processing
Once received, our quality team will inspect the items within 3-5 business days. We’ll notify you via email once your return is approved or if there are any issues.
đź’ł Refund Timeline & Methods
After your return is approved:
- Timeline: Refunds are processed within 5-7 business days after inspection approval.
- Method: Refunds are issued to the original payment method used for purchase:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement.
- PayPal: 3-5 business days to reflect in your account.
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.
Exchange Processing: For exchanges, we will ship the replacement item once the return is approved. Standard shipping charges apply for the new shipment.
âť— Damaged or Defective Items
If you receive a damaged or defective item (such as a flawed Human Hair Wig or incomplete Faux Loc Braid kit):
- Contact us within 48 hours of delivery at [email protected].
- Include photos clearly showing the damage or defect.
- We will provide a prepaid return label and expedite a replacement at no cost to you.
📧 Return Request Email Template
Copy and paste this template into your email to [email protected] to initiate your return or exchange:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Loreal Store Customer Care,
I would like to request a [return/exchange] for my recent purchase.
Order Number: [Your Order Number]
Order Date: [Order Date]
Product(s) to Return: [Product Name(s), e.g., “Remy Hair Weave – Color #4”]
Reason for Return/Exchange: [Please specify: Wrong size/color, Changed mind, Defective item, etc.]
I confirm that:
âś“ The item(s) are unused, uninstalled, and in original condition
âś“ All original packaging and tags are included
âś“ I am within the 15-day return window
For exchanges, my preferred replacement is: [Product Name and Details if applicable]
Please send the RMA number and return instructions to this email address.
Thank you,
[Your Full Name]
[Your Phone Number]
[Your Shipping Address]
âť“ Questions? We’re Here to Help
Our customer care team is committed to ensuring your experience with Loreal Store reflects the quality of our Human Hair Blend Wigs and Pre Stretched Braids. Contact us with any concerns:
Email: [email protected]
Address: Loreal Store, 15 Columbia Road, Holly Oak, US 19809
We typically respond within 24-48 hours during business days.