FAQ

We proudly ship worldwide from our US base at 15 Columbia Road, Holly Oak, to bring global beauty to your door. We currently exclude only a few remote areas.

We offer two clear shipping options to fit your needs:

• Express Standard Shipping (via DHL/FedEx): Flat rate of $12.95. Your order is processed in 1-2 business days, with a transit time of 10-15 business days after dispatch. Perfect when you’re eager to start styling with new Faux Loc Braids or Permanent Hair Colorant.
• Economy Free Shipping (via EMS): FREE on all orders over $50. Order processing takes 1-2 business days, with a transit time of 15-25 business days after dispatch. Ideal for planning ahead with Jumbo Braids or stocking up on Developers.

All orders include transparent tracking so you can follow your package’s journey in real-time.

Every product, from delicate Human Hair Weaves to Pre-Stretched Braids, is packaged with meticulous care. We use secure, protective packaging designed for an international journey to ensure your items arrive in perfect, ready-to-style condition.

To ensure a smooth and secure checkout, we accept all major credit cards and trusted payment gateways: Visa, MasterCard, JCB, and PayPal.

The price you see at checkout is the product price plus any applicable shipping fee. Please note that customs duties, taxes, or import fees are determined by your local government and are the responsibility of the recipient. We recommend checking with your local customs office for more information.

Our collection is curated for transformative beauty and professional results. Key highlights include:

• Premium Quality: We specialize in Remy Hair and Human Hair Blends, ensuring cuticle alignment for minimal tangling, natural shine, and longevity.
• Diverse Range: From protective styles like Braid Hair, Marley Braid, and Faux Locs to versatile Wigs and Weaves.
• Professional & DIY Friendly: We cater to both stylists and individuals with professional Hair Coloring Tools, Colorants (Permanent, Other), and essential Developers.

Absolutely! Our collection is designed for all skill levels. For beginners, we recommend:

• Pre-Stretched Braids or Human Hair Blend Wigs for easy installation.
• Starting with semi-permanent colors if you’re new to hair coloring.

For personalized advice, please contact our customer service with your style goals.

Your satisfaction is our priority. We offer a 15-day return window from the date you receive your item. To be eligible for a return or exchange, items must be unused, in their original packaging, and in resalable condition.

Please initiate your return by contacting our customer service team at [email protected] with your order details. Once approved, we will provide instructions for return shipping. Please note that original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the return is due to our error.

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s progress in real-time. You can also create an account on our site to view your order history and save your preferences for a faster checkout next time.

Yes. We use industry-standard SSL (Secure Socket Layer) encryption technology to protect your personal data and payment information during transmission. We do not store your full credit card details on our servers.